Refund policy

Our 100% satisfaction promise

If you're not happy with your order, we'll make it right. Contact us within 7 days of delivery and we'll replace your order or refund you.

How to let us know

• Email biltong@cracklys.co.za or call 083 508 4942.
• Send your order number and tell us what went wrong. For damaged, wrong or missing items, please add a photo.
• We'll reply within 2 business days with a replacement or refund. If we need the item back, we'll arrange and pay for the courier.

What's not covered

Please store biltong somewhere cool and dry once it arrives. We can't cover problems caused by storage after delivery, or by delays from an incorrect delivery address or a failed delivery attempt.

Cancelling an order

You can cancel for a full refund until your order has been packed. Once it's with the courier, we can no longer cancel it.

Refunds

Approved refunds go back to your original payment method. We process them within 2 business days; your bank may take a few more days to show the money.

Gift cards

Gift cards can't be refunded.

This policy doesn't affect your rights under the Consumer Protection Act.